Grow with Dental RCM Bootcamp

Amanda Tommie is the Director of Revenue Cycle at D4C Dental Brands, where she has been a driving force in the company’s growth and success since 2013. With 15+ years in Revenue Cycle Management, Amanda has played an instrumental role in shaping the company’s strategies, particularly in Training and Development. Her expertise in Affiliations and TIN Conversions has been vital to D4C's expansion, enabling the company to double its footprint in the DSO industry and successfully integrate 125+ locations across 9 states. Expanding into the Director role in 2022, Amanda has continued to drive innovation within the department, acting as liaison for complex software conversions and overseeing vendor implementations that have streamlined operations and enhanced data accuracy across the organization. Her leadership has optimized revenue cycle processes and fortified the company's ability to adapt to industry changes, making her an invaluable asset to D4C Dental Brands.

Justin Deutsch has been in the dental industry for over a decade, working in several different capacities. He began his career in banking with the pleasure of investing in and advising some of the largest DSOs in the industry. In 2016, he left the banking industry and started his own DSO in Philadelphia, PA. In 3.5 years, he built Montage Dental Group from concept to $25mm in revenue with over 100 team members. Montage Dental Group merged with Guardian Dentistry Partners to form a forty-location multi-state DSO in 2020. With his expertise in operations and finance, Justin helped build GDP to a top 15 DSO with over 160 locations and 2,500 team members in twelve states. Today, Justin is the CFO at Guardian Dentistry Partners, overseeing the accounting, finance, and RCM departments. In his personal time, he enjoys exercising, golfing, and spending family time in Philadelphia, where he resides with his Wife, Daughter, and two Labradoodles.

Jennifer Pardue is the Director of Revenue Cycle at Mortenson Dental Partners. She has been with the company for the past 12 years. As Director of Revenue Cycle, Jennifer oversees six Revenue Cycle departments: insurance posting, insurance reassociation, centralized insurance verification, centralized insurance aging, credentialing and network optimization.The six revenue cycle departments support 230 providers in 9 states. She was instrumental in creating and implementing an internally built system that auto adjudicates 58% of all insurance payments. Due to this system, her team can process $15m each month with only eight team members. The system also acts as a central database and communication system that allows easy access to EOBs for our 140 practices. In the past several years, she oversaw centralizing insurance eligibility. The ROI on this project is over $2m a year. Most recently her focus has turned to increasing revenue by optimizing network participation. Due to the size of the company, Jennifer is continually looking at ways to increase automation and efficiencies.

Mollie Collins is an accomplished leader with over 16 years of experience in the dental industry, specializing in Operations, Revenue Cycle Management, and professional development coaching. As a former Regional Manager of Operations and currently serving as a Senior Revenue Cycle Manager, she has successfully driven growth and profitability through innovative RCM strategies and efficient billing practices. Mollie’s expertise in Practice Support RCM has led to significant improvements in collections and operational efficiency, allowing dental practices to maximize their financial performance. Her commitment to enhancing patient engagement, accounts receivables, and implementing effective billing solutions has transformed the financial landscape for numerous practices. In addition to her operational proficiency, Mollie is a certified life coach focused on professional development. She empowers individuals and teams to unlock their potential, navigate change, and enhance their leadership skills. Her deep understanding of emotional intelligence and change management enables her to foster strong relationships and support clients through their professional journeys. With a unique blend of RCM, Operations, training and development expertise, along with coaching capabilities, Mollie Collins is a dynamic leader dedicated to optimizing both financial and personal growth in the dental industry.

"Neil has been involved in Revenue Cycle Management in the healthcare industry for over 13 years. Starting from the ground up as a patient account representative calling to collect on DME claims, Neil’s career path quickly grew to be a key contributor in several dental startups including Smile Direct Club and Tend dental; where he built the Revenue Cycle lane of business from inception to a 60 million dollar annual run rate in 3 years. In his current role as Director of RCM with Dentologie, Neil is tasked with streamlining the RCM function and guiding the organization to operational scalability. With a fast pace mentality and do-anything attitude, Neil has fostered a reputation within the industry as a key leader and problem solver adept at contributing on many levels."

With over 20 years of experience in managing dental revenue cycle operations, Alison has demonstrated expertise in establishing a centralized revenue cycle team for over 70 locations spanning 6 states. She is known for her ability to swiftly pinpoint areas of improvement within processes and implement effective solutions. Her focus is on maintaining efficiency within the revenue process, and as a leader, she is always ready to address challenges directly to resolve issues promptly.

Naytee Rico is a seasoned professional in the field of multi-specialty dentistry operations, Revenue Cycle Management, and Payor Relations. With over 25 years of experience spanning both DSO and private practice environments, Naytee has demonstrated a remarkable track record in transforming Payor Relations and insurance verification processes. Recently joining DCA, Naytee Rico brings her extensive expertise to further enhance operational efficiencies and drive strategic initiatives within the dental industry. Her career is marked by repeated successes in optimizing Payor Relations and implementing effective RCM strategies, making her a valuable voice in the realm of dental practice management.

Sarah is a Chief Revenue Officer at Shore Capital, a lower middle-market private equity firm focused on partnering with companies that have between $1-10 million of EBITDA. Sarah’s responsibilities include working with management teams to improve the operational performance, implementing strategic initiatives, and preparing acquired platforms for add-on acquisitions. Sarah’s core operational responsibilities are revenue cycle management and improvements at Shore Capital’s multi-site healthcare investments and pricing improvements for Shore Capital’s non-multisite healthcare companies.

Kerry Straine, CEO of Straine Dental Management, holds a Bachelor of Science in Business Administration with a concentration in Accounting and has been in business and financial management for more than thirty years. Known throughout the dental industry as "The Data Whisperer," Kerry Straine has spent over 30 years unlocking the hidden potential within thousands of practices. He's worked directly with more than 4,000 dental practice owners and conducted over 10,000 practice analyses, uncovering invaluable insights hidden within plain sight. Kerry's deep understanding of accounting, honed through years of experience, led him to create The Straine Management System™, a premier platform that provides practices of all sizes – from start-ups to established DSOs – with robust strategic planning, leadership development, and comprehensive operational systems. His impact on the industry is undeniable, with countless practices experiencing transformed performance and growth under his guidance. Kerry's mission has always been to advance the understanding, practice, and development of leadership for the benefit of all professionals in the dental industry. While most “experts” are focused on the past, Kerry takes you on a journey of the “here and now” that will teach you how to maximize every opportunity and minimize every shortfall, which comes from knowing the right data points to examine every day, ensuring your dreams come true.

Jill Nesbitt is an independent dental software consultant specializing in successful software adoption for multi-location dental groups. For dental groups looking to implement new dental software across multiple offices or optimize existing RCM/marketing/analytics software, you can now bring in an experienced lead. To achieve measurable results from software investments into RCM, I can help with projects such as implementing online payment or streamlining your insurance workflow. This gives you an independent perspective on your current state and provides a detailed plan to optimize the technology, people and processes so you can scale. It also smooths the transition as I manage the full project incorporating change management communication, creation of SOPs, setting up your system and supporting your team.

Jon Hollomon, in his capacity as the Director of Revenue Operations at PDS Health, oversees Eligibility & Benefits, Patient Financing, and Patient Collections. With over a decade of expertise, Jon has showcased adept leadership in optimizing large-scale and multi-site revenue cycle and practice operations within both the Dental and Medical domains. His proficiencies extend to operational transformation, process automation, managing payer relationships, BPO management, and cultivating physician partnerships. Jon holds an MBA from the University of Dallas.

I have been in Dental for over 20 years, in Oral Surgery, Orthodontics and General Dentistry. Have worked with DSO's for over 5 years. I love creating processes to help our practices experience a smooth transition into our growing company.

Ethan Morrow is the Director of Revenue Cycle Management at Dental Depot, with 10 years of experience in the dental industry. He is dedicated to servant leadership and guiding centralized billing teams to peak efficiency. Ethan’s responsibilities include supervising the revenue cycle operations billing teams, overseeing claim submission, insurance remittance, claim follow-up, and AR balances. He also manages Medicaid relations and compliance, and conducts reporting and accuracy audits to promote best practices. Ethan collaborates with other DSO leaders to implement effective revenue cycle management strategies at every level of the organization, ensuring operational efficiency, expedited collections, and financial success.

Bree Elliott is currently the Senior Director of Project Management, with a focus on Operations, for InterDent. Over the past 13 years, Bree has held various leadership roles in the Company, overseeing portfolios that include Operations, Strategic Initiatives, and Training & Development. Since assuming the PMO role in 2022, Bree's most notable achievement is leading the company through a successful transition to a new Practice Management Software, replacing a 40-year-old system. Throughout this endeavor, Bree collaborated closely with RCM and Finance leadership to navigate the challenges of implementing the new system, at both the field level and within the reporting environment, and has also been instrumental in fostering relationships with strategic partners to drive innovation and enhance efficiencies in Revenue Cycle Management.

Dr. Brady Frank is a third generation dentist turned entrepreneur/inventor/author and thought-leader with a passion for teaching others the hard-won lessons he has learned about successfully creating and selling a business. Dr. Frank has built a platform and expertise related to multiple doctor & location private group practices, dental transitions, DSO and DDSO expansion and growth strategies, and healthcare real estate investment. Dr. Frank is most passionate about mentoring others on these topics to achieve their highest level of fulfillment and success. He is the Co-Founder of Freedom Dental Partners.

Michael Baird is the CEO of Accelerate Dental, an innovative Dental Partnership Organization helping entrepreneurial dentists retain practice ownership, increase practice growth, and deliver higher quality care. Prior to founding Accelerate, Michael served as CEO of Henry Schein One, helping the world’s largest dental software company transition to the cloud and overseeing a software portfolio used by 70% of Dentists. Before that, Michael was founder and CEO of Avizia and served as President of Amwell after Avizia was acquired in 2018. Mike helped grow Amwell to be the largest provider of telehealth technology and services in the US with a successful IPO in 2020. Earlier in his career, Mike held senior positions at Tandberg, Cisco, McKinsey & Company and Dell. Mike serves on the boards of the American Telemedicine Association, TimelyMD, and is also a Venture Partner at Waterline Ventures, a Boston based venture capital dedicated to digital health transformation. Mr. Baird holds a BS degree in accounting from Brigham Young University, an MBA with distinction from the Kellogg School of Management at Northwestern University, and was designated in 2005 as a Siebel Scholar.

My name is Karla Morales and my current job role is VP of RCM at West Coast Dental Services. West Coast Dental Services serves our Southern California communities with accessible dental care. I was born in Monterey Park, California and currently live in Orange County, Ca. I have spent the past 25 years of my career in the dental industry and have held many job roles from Operations, Auditing, IT, Project Management and my recent position as VP of RCM. Some of my career aspirations include mentoring, coaching, leading with thoughtfulness and creating a positive social impact in our communities. One of my recent achievements is building a CBO at WCD and centralizing the processes. We recently integrated onto a new PMS platform, and it has been such an achievement putting the puzzles together. My personal hobbies include spending time with my 3 kids and husband. We love to play sports, explore zoos and amusement parks, and build/create things.

Krysten Garduno is the Director of RCM for Espire Dental. She has been serving the dental community for over 15 years and has experience with both RCM and operations within dental practices. She’s had the honor of speaking as the subject matter expert of RCM for several great partners including the California Dental Association, Dental Nachos, and the Rocky Mountain Dental Convention. When it comes to the revenue cycle, Krysten is a big advocate of automation and having a skilled team work hand in hand.

Robert Quigley has a robust background in banking and payment technology, particularly within the healthcare sector. He currently serves as the Senior Vice President and Healthcare Product and Strategy Leader at KeyBank. With over 16 years of experience, Robert has been instrumental in developing and executing advanced banking and payment technology solutions. His journey in healthcare and dental industries includes significant roles at prominent organizations such as US Bank, Elavon, Experian Health, and Finvi. Robert Quigley's academic credentials include a Bachelor of Arts degree from the Ohio State University and an MBA from Franklin University. His career highlights a strong commitment to innovation and strategic leadership in financial services, particularly in enhancing solutions tailored for healthcare.

Reza Nouraei is an ex-entrepreneur who managed and operated his own IT solutions company catering to Dental offices. Reza joined DentalXChange in 2004 and has played an integral role in growth of the company in becoming second largest in the industry. Reza leads operations to deliver highly effective revenue cycle management solutions to our customers. He brings over 18 years of experience in the EDI, payments, and healthcare IT industry. Reza resides in Irvine, CA where he has a passion for motorsports, technology and traveling.

Kara Ficker is an experienced executive with a demonstrated history of working in various industries in both large and mid-size companies. A multi-skilled finance leader, Kara has extensive experience in budgeting, financial analysis and all phases of the monthly accounting function, leadership, and team development. Three years ago, she assumed responsibility for our Revenue Cycle Management. Under her direction, we have seen significant increase in negotiated fees, increase in auto posting of claims, and recently the rollout of a centralized insurance verification process. ROI on CIV is over $2m in year one. Kara received her bachelor’s degree from the University of Louisville before earning her MBA from Webster University. She was recognized as a Best in Finance honoree by Louisville Business First in 2019.

Tarek practiced Dentistry and Periodontal surgery while simultaneously working in Management and Marketing. He graduated as a dentist from Alexandria University in Egypt. He has a graduate certificate in Periodontics & Oral Medicine from the same University and a Diploma in Sales & Marketing from the American University in Cairo. He has an MBA from Stephen F. Austin State University in Texas. Tarek has a CVA certification from the National Association of Certified Valuation Analysts. His expertise includes Dental Support Organizations platform development and management, M&As, Business Valuation, and Dental Organizations Management. He has written three publications and is currently working on a book addressing the management of dental practices and DSOs. He is currently the Co-founder of Modern Smiles (10 dental practice locations), a partner at Community Dental Partners (82 dental practice locations), the Co-founder of OrthoDent Management LLC (12 dental practice locations), and President/Founder of Precision Advisory LLC. Tarek is also a public speaker and competes in Toastmasters International.

Cissy Mangrum, MBA, CMPE, CPC, CDC, CDBS, is a VP of Revenue Cycle Management at Specialty Dental Brands with 20+ years of experience helping medical and dental practices achieve operational revenue success. Her background started in medical practices as an operator leading and growing physician multi-specialty practices to success through operational success and revenue integrity improvement; she then moved into the operational revenue cycle because of her passion that providers should be paid for their services. She has a history of a successful track record of positively turning practices around and setting up practices for revenue achievements. She works closely with payers and peers to ensure that she stays on the cutting edge of automation and processes. She focuses on team member and leadership growth, education, training, and providing the best tools for her teams to ensure the practices have the optimal revenue experience.

For almost two decades, Jenny Organista has immersed herself in the intricate world of dentistry. Raised in New York City, she graduated with honors from Berkeley College NYC, majoring in Health Services Management, and further honed her leadership skills at Cornell University's Strategic Leadership Program. Throughout her extensive career, Jenny has emerged as a seasoned authority in Dental Revenue Cycle management, distinguished by her thoughtful leadership. She has held pivotal roles in numerous multi-location dental practices and DSOs, serving as Vice President of Revenue Cycle Operations, and presently, she holds the position of Director of Revenue Cycle Management at Elevate Dental Partners, a prominent DPO based in Denver, Colorado. Jenny's strategic acumen has been essential in revamping revenue cycles and boosting financial stability. She has spearheaded the creation and implementation of streamlined processes, establishing and deploying centralized global revenue cycle departments. Her efforts have empowered countless dental practices to optimize revenue collection, diminish accounts receivable, and improve cashflow. Jenny's passion lies in fostering financial vitality within dental practices, while nurturing the personal and professional development opportunities for her team. Jenny resides in Colorado with her husband Eric and their dogs, Teddy and Cooper. During her leisure time, she loves going to outdoor adventures, snowboarding, exploring new destinations, and cherishing quality time with her family.

Sina S. Amiri possesses 17 years of cross-sector and cross-functional expertise in the U.S. and Canadian healthcare industries, 12 of which has been dedicated exclusively to advancing dentistry. Prior to his current leadership role as the Vice President of Revenue at Zentist, a venture capital-backed revenue cycle management (RCM) software company whose technology solutions are used by over 40 of the fastest growing dental support organizations (DSOs) in the U.S., Sina served as the Vice President of Strategic Markets to some of the leading cloud-based enterprise software companies serving multi-location dental service providers across North America and Europe. His senior leadership experience also includes running the national operations of a private equity-funded DSO with hundreds of employees. Throughout his career, Sina has personally delivered over 100 Continuing Education accredited seminars and instructed at Continuing Education courses teaching more than 5,000 healthcare practitioners in the U.S. and Canada how to maximize their practice value. His personal commentary and analysis on the dental industry and private equity’s consolidation of it has recently been featured in national publications with as many as 20 million readers.

Ato Kasymov is passionate about technology solving hard problems in complex and highly regulated industries, and found the problem of U.S. dental insurance billing to be a perfect candidate for disruption. He currently sets the direction and strategy at Zentist. Prior to founding Zentist, Ato spent more than 10 years in corporate financings and investments at various large-scale financial institutions. He served as the CIO of National Investment Corporation, a $100B sovereign wealth fund in Central Asia. Prior to that, he served as the Head of Corporate Finance at Samruk-Kazyna, an $80B sovereign wealth fund focused on Central Asia regional investments. Mr. Kasymov holds a dual MBA from the London Business School and Columbia Business School.

Dr. Charles Moser, CEO & Founder of Blue Horse Personal Development. and Co-Founder of The Dental Science Alliance, the newest fully functional virtual coaching platform for dentists and every person on the team. Dr. Moser considers himself more than a clinician. Mentoring, coaching, training and improving the lives of owners, teams and associates is his passion. Dr. Moser became a key member of the Dentist Entrepreneur Organization. He used his coaching experience to help other dental offices understand the thinking of the complex dental mind. Dr. Moser became a Certified Speaker Trainer and Coach for the John Maxwell team. Teaching and training leaders all the way up and down the org chart from CEOs to office managers creates avenues for everyone in the company to work in their zone of genius.

Trina McNeal is the Director of Revenue Cycle at Aligned Dental where she advises dental groups and DSOs throughout North America. In this role, Trina helps dentist entrepreneurs increase revenue and drive EBITDA utilizing her skillset as an authority on RCM, payor relations, and dental practice operations. Trina brings over 15 years of experience in dental business operations and specializes in revenue cycle management. She has a Specialization Certification in Leadership Management from Harvard Online Business School and has completed courses in leadership principles, management essentials, and strategy execution. Trina has experience as a Director of Revenue with Dental Service Organizations, overseeing 70+ locations and managing processes for an annual revenue of over $120 million. She leads teams and vendor partnerships in various aspects of revenue management, including insurance verification, billing, collections, engagement with insurance payers, cash posting, handling denials, credentialing, negotiating fees, and conducting thorough analyses of payer contracts. She also has experience as a Regional Manager with a 3rd party RCM company, where she led a $144M revenue cycle across 89 dental practices and 175+ independent billing contractors. During her tenure, she achieved significant revenue growth and expanded the client base. Trina has a track record of successfully salvaging key client relationships and spearheading successful mergers, including overseeing 1,400+ dental practices with 2,000+ contractors, 375 + employees, and $25M+ in revenue. She has been recognized for executing a major company merger previously deemed irrecoverable.

Brian Colao is the Director of Dykema’s Dental Service Organizations Group. He has been serving the dental industry for over 25 years and is widely regarded as one of the foremost authorities in the United States on DSO formation, DSO business structures, DSO related mergers and acquisitions, and the full array of regulatory compliance requirements for DSOs. Brian was named a “2019 DSO Influencer” by Group Dentistry Now and the “2023 Thought Leader of the Year” by Planet DDS.

As the CEO of Optimize Practice Services Joshua Gwinn leads dentistry and orthodontics healthcare operations at our locations in several states. Gaining extensive logistical and leadership expertise as an operations specialist for the United States Navy allowed Josh to hone a leadership style based on teams of scale driven by accountability, compassion, mission and the promotion of courageous and creative “outside-the-box” problem-solving. After leaving the Navy, Josh worked for several years with national vision-affiliated brands applying his expertise in large team management to multi-state organizational operations. Transitioning to the dental field, Josh was recruited to become the regional director of over 50 practices for the Great Expressions Dental Centers throughout Michigan and Ohio. Josh then pivoted to lead education and training operations for over 200 Gentle Dental practices in the Pacific Northwest and California. And most recently, Josh served as the Chief Executive Officer for Hero Practice Services a pediatric-focused Dental, Vision, and Orthodontic organization serving providers and patients in seven states and over 70 locations across the nation. Josh’s team-focused, mission-driven leadership style ensures that his teams lead with their core values of accountability, honesty and fearless drive toward objectives.

Dr. Ryan Hungate is our Chief Clinical Officer for Henry Schein One. He is working on HS1’s next generation of revenue cycle management automation and One Platform strategy. Dr. Ryan Hungate is the founder of Simplifeye, Inc. and an orthodontist. He implemented Simplifeye in over 7000 locations and grew his team to over 300. Prior to going into dentistry, Dr. Hungate worked for Apple, Inc. designing the Apple retail workflow. Dr. Hungate recently had a very successful exit for Simplifeye and currently lives in Indianapolis, IN with his amazing wife Lauren.

Tina King is the VP of Revenue Cycle Management for Specialty1 Partners. Tina has over 33 years of experience in revenue cycle management. Her experience covers a vast number of medical specialties, physicians, and institutional RCM, as well as prior DSO experience. She has worked in all aspects of the office environment. Her experience began at the front desk and progressed from that role to her current role over many years. She has a wealth of insight based on her prior experience and can leverage that experience to help improve the organization’s collections and RCM operations. She enjoys the most innovation and the creation of new processes in RCM.

Bond has more than 20 years extensive revenue cycle experience in both healthcare and dental spaces and is responsible for overseeing the daily revenue cycle management and credentialing functions of BOND Orthodontic Partners. Previously, she served as a revenue cycle and practice management expert for large private-equity backed companies with a focus on building and centralizing key revenue cycle management services. She also managed revenue cycle operations for over 200 clinics across 28 states. Bond has a Bachelor of Science from the University of Nevada, Las Vegas.

Michele Alvarez has nearly three decades of experience in Medical and Dental Revenue cycle operation. Michele currently serves as the Vice President of Revenue Cycle for The Smilist Dental. She is responsible for the oversight of all Revenue Cycle Management functions. She is also an integral part in The Smilist’s rapid acquisition growth for both legacy systems and their current PMS systems. Michele previously led RCM operations for the West Division for Smilebrands and Smilecare Dental. She specializes in developing and executing revenue cycle strategies that will enhance financial performance and streamline any billing and payment processes. In her freetime, Michele is an avid world traveler. While at home, she enjoys spending time with her husband, children and grandchildren.

Danielle Cuthbertson is a seasoned healthcare executive with nearly two decades of experience specializing in revenue cycle operations. Currently serving as VP of Revenue Cycle Management at Gen4 Dental Partners, she spearheads the company's revenue strategies and operations, overseeing billing, coding, and collections. Prior to this, Danielle held key leadership positions at DECA Dental Group, where she drove substantial growth and profitability through innovative revenue strategies. With a background at CareStack™ and Pacific Dental Services, she has a proven track record of optimizing financial performance for healthcare organizations while ensuring top-notch patient care.